Solution

Gaytes Information Systems Private Ltd. is a leading provider of technology products and services for business, education, healthcare ,and Government. Established in 1997, GAYTES has been helping our customers achieve their goals by providing them with the technology, advice, services and support they need - when they need them. We strive to provide the right balance between quality and cost in order to deliver the best value in our industry.

We have more than 12 years of experience providing CTI Solutions to our clients globally. We provide wide range of products with required customizations.As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems.

• Education:
Education is a path leads to bright future. Gaytes Attendance Management software helps managing attendance of the students/Teachers/ employees at educational Institutes, provides all the required reports of late comings, Absentees, Holidays, Leaves, etc.
As the awareness about the education is spreading fast, there are institutions, schools, Colleges, etc.. Opening every now and then having its branches all across the world and hence we have the solution to keep the communication on track right from the head quarters. Our Call Accounting Software helps monitor each and every call and provides budgeting for the same.

Our SMS solution helps Educational Institutes to spread the message to all there students in a minutes about any new course update. Moreover also helps marketing there institute through SMS , makes it an instant marketing.

• Government :
Gaytes has years of experience in providing Telecommunication software solutions. Our Voice and Unified Communication solutions have been installed at many government units and is used by Indian Railways.

Our IVR system, SMS Solution and Kiosk ( Touch Screen ) solutions are designed in way which gives government units an easier and quick way to serve Citizens.

• Healthcare
Gaytes understand the needs of Health care professionals, we will utilise our skills and previous experience within the Health industry, to design a solution that will meet the specific needs of your industry and your business. Gaytes understand that medical practices are looking for better ways for their doctors to stay in touch with the office, other doctors and patients.

That you may want to eliminate the rounds of telephone tag between doctors, patients and fellow health care practitioners and that you may want an easier way of controlling how calls get to you.
Our solution helps increase accessibility and enables doctors to take more control of their communications with enhanced messaging and call forwarding capabilities.

• Real Estate
ln real estate, accessibility is everything. Agents need-constant phone access to buyers, sellers and colleagues— no matter where they happen to be.

Please confirm if we can provide this : (Instead of requiring everyone to guess where to reach you at, IP Office lets you establish a “personal number” that automatically forwards calls to a mobile, home, or other phone. You can screen out unimportant calls. You can even have phone calls and voice messages routed to you as email and play them back on your laptop. Alternatively your office handset and mobile can ring at the same time. And the messaging capabilities that are part of IP Office simplify the routing of faxes and emails to any digital device—laptop, PDA, etc.)

• Sharing Information
When a deal is on the line and time is at a premium, Unified Messaging Solution gives you the tools you need to connect all the players and also circulate information quickly.
Need to quickly set up a distribution list for voice mails and emails? The messaging capabilities of Unified Messaging Solution let you do it all through one interface. Set up a regular voice mail distribution that alerts all agents to new listings, price reductions, important announcements, etc.

Want the ability to set up impromptu conference calls? Use Meet Me Conferencing Software as your own private, secure conference bridge. Set up conference calls at any time. Your firm can have multiple conference calls simultaneously (Unlimited people can add into conference one at a time). The Gaytes Conferencing solution eliminates the fees you pay to outside conferencing services.

• Easily manage your communications system
We know that busy real estate offices have better things to do than administer a communications system—particularly if they have more than one office. With IP Office, you can manage the entire communication system from one location via a single windows interface.

That means you can manage multiple systems across multiple sites from one location. Easily add and delete employees, change system and voice mail settings and make it easy for employees to move from site to site and office to office

• Finance :
Providing superior service for members is always the goal for a Financial Institutes / Banks/ Credit Companies. And an integrated communications platform that brings services,
members, employees, contact centre operations, distributed branches and remote workers together certainly helps. But doing it all with a software solution that converges voice and data to also improve productivity and reduce costs is icing on the cake.

Connect branch locations, departments and remote employees for better collaboration. Handle multimedia phone calls, IP calls, e-mails, faxes and Web contacts. Automate self-service offerings. Cost-effectively integrate member databases and desktop business applications.
Our range of Telecom solutions starts from Call Accounting, Operator Console, Voicemail, IVRS, Call Center Solutions (Inbound, Outbound and Blended), Dialer Solution (Analog, PRI), Meet-me-Conference (On Analog Lines / PRI Line), Voice Loggers (Analog, Digital Extension, PRI), FAX Servers, SMS Solutions, Screen Pop-up Solutions; does fulfill all the requirement of Financial Industry to serve there members/clients instantly.

• Transportation :
GAYTES understands the needs of dealers in Transportation Industry and have designed a software solution which can be integrated with any PABX Systems with a main activity to deliver full screen pop, dial, status and payment of service and notification of service completion.
From the showroom to the used car lot, an car dealerships need fast, easy and cost effective ways to connect sales and service reps to customers, and to each other.

• Fast, focused customer Service
To meet the increasing expectations without increasing costs, car dealers need solutions that will help them sell more, serve better and do it all less expensively. That's exactly what our communication solutions are designed to do.

When your top customers call, can your communications system help to route their calls to the sales rep best able to take care of them?

• Reducing customer frustration
Cars are important to their owners. So is efficiency. Being transferred and having to repeat the same information over and over is frustrating. The communications system should make it easy for customers to get the information and support they need, when they need it.

Our solutions can also automate the handling of routine requests (i.e., tracking the status of a car being serviced, payment for service) through the integrated IVR. This can relieve the pressure on your staff and give your customers the flexibility to choose self-serve or deal directly with a service/sales rep.

• Supporting Multiple Brands
Our solutions provide you with the opportunity to play specific music on hold to callers depending on the number they called. This is ideal for businesses that carry more than one manufacturer from the same location and need to play unique messages for each brand i.e zoom versus oh what a feeling!

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