Outbound Call Center Solution : The Z.PDS GOLD 6.6 - Call Center software which ensures better productivity and efficiency from your outbound call center, The Gaytes auto dialer solution for Outbound Call Centers is based on the TAPI interface which is available in PBX (TDA-600).
The manager is offered a number of standard reports. The reports are aimed at Call Centers organizations.
The reporting for a Call Center environment like help desk or inside sales department, is mainly aimed at the monitoring of calls, the average call duration and average waiting time.
Inbound Call Center Solution Inbound call center is a call center where telephone agents field only incoming phone calls for a company or organization. Inbound Call Center Service is a necessity rather than a choice for Business. We have not left any stone unturned in the field of Call Center Services and Inbound Call Center Services is our niche segment.
• Our Inbound Call center Services
• Order taking
• Customer Care and Support
• Technical Helpdesk Support
• Answering Service
• Interactive Voice Response
• Inquiry Handling
• Direct Mail Response
Blended Solution This software solution is blend of both Inbound and outbound call center solution.
• The product is built on around industry standard components and on Windows based Operating System
• The Architecture and scalability supports growth from a 4-Port System to over 64 ports on a single server that increases customers options and flexibility
• Our product platform architecture supports a large variety of configurations that meet a varying functional, processing, and storage needs. The system can be configured on any Operating system above WINNT. The Server, provides call handling, voice processing and voice storage in the form of WAV
PC Server - Call Center with PABX Features Gaytes introduces a new concept server based call center solution. NO NEED FOR PURCHASING A PABX. Predictive / Progressive / Auto Dialer solutions using this new concept product.
Features : -
• No PBX required
• Includes Voice logger, Telephones, Dial Pad etc
• No third party integration required
• Features of PABX like Call pick up, Transfer , 3 party conference, MoH etc
• Highly cost effective and User friendly
• High end VoIP Technology
• Easy to expand from 10 users to 1000+ users
• Soft Phone licenses upgradable
• Multiple campaign functionalities
• Soft Phone licenses upgradable
• High on features including predictive dialing and PABX features
• Support PRI Trunk and VoIP Trunk
• Supports analog phones or even just Soft Phones
We can customize your future requirement in existing infrastructure at marginal cost
Call Center Solution The Z .CCS (Call Center Solutions) System is easy to customize, administer and use. The Z.CCS System can be integrated within the existing communications infrastructure. The product is developed on the defacto industry standard voice processing hardware. The product allows seamless LAN connectivity options. Also supported is full Open Database Connectivity (ODBC) support for immediate and future CTI developments and the product is so developed that it supports PBX and PSTN integration. Gaytes Call Center Solution The Z .CCS (Call Center Solutions) System supported tapi based pbx like Panasonic PBX, NEC PBX, Siemens PBX, Avaya IP 500 PBX, Nortel BCM 50/500 PBX, Cisco Call Manager 5.0 PBX, Avaya IP 500 PBX, Nortel BCM 50/500 PBX.
Case study (Company Name : EMIRATES TRADING AGENCY, Dubai)
Department Name : UAAD (Unitary Arion & Appliances Division)
Department Profile : To Provide support and maintenance to the customers on their appliances they are using E.g. Air Conditioners
Solution Provided :
* Call Centre Solution with Panasonic TDA 100 using CTI interface using TAPI link
* 16 Soft Phones
* Popup with complaint form and past details of customer
* Dialogic Interface for Auto Attendant, Call Queuing and Voicemail Functions
* SMS Module (Send SMS to service engineers regarding complaint)
* Professional work atmosphere and cost reduction.
* All the above functions are integrated in single module
* Call recording Solution as a second module
Case study (Company Name : GENIE Call Center)
Location : Pune
Department Name : Outbound Call Centre
Department Profile : Marketing of personal loans
Solution Provided :-
* Outbound Call Centre Solution with Panasonic TDA 200 using CTI interface includes TAPI link
* Dialer, Admin module, Agent Module, Reporting module
* Admin module contain Database management, lead management, Agent management and campaign management
* Leads received in excel files which converted to SQL database and automatic dialing will be done using Dialer
* Popup will be appeared on screen of executive with details of the customer.
* Report can generate as required agent wise / Campaign wise
Case study ( Company Name : Paal Group Of Companies )
Department Name : Real Estate and Finance Division, Abu Dhabi
Department Profile : In real estate and share broking market major business is carried on phones. Using less resources to capture maximum business.
Call Centre solution provided to Real Estate & Share Broker Firm
* Soft phones provided for on-screen dialing and call history with text info.
* Popup with complaint form and customer details with past records
* Identifying customers through Caller Id (Integration with customer database)
Case study ( Company Name : Well Inform )
Location : Hyderabad
Department Profile : Health Care Management (No Smoking)
Solution Provided :
* Inbound Call Center Solution integrated with PBX TDA 100
* UC Console, Call Popup solution for agents
* Details of the customer will appear on agents popup with past records
* Auto email facility. (Details can sent as email to customers)
* Generate Reports with complaints / feed backs etc.