Dialers
Gaytes Dialer Solution enhances company's
productivity.
Auto Dialer are leaders in complete call center software solutions and offer the most versatile and result-geared automated dialing.
Auto Dialer Key Features:
• Automated Outbound Customer Contact
• List management
• Hours of Operation
• Quick Disconnect
• Phone Dialing
• Direct Transfer
• Database Dialer
Auto Dialers Key Benefits :
• Hours of Operation
• Increase Productivity
• Do-Not-Call List
• True Answer
• Database Dialer
• Prefix Dialing
• Direct Transfer
• Caller Details Pop-ups(optional)
• Market Research
• Carry out telephone polls
• Test new ideas & together opinion
Progressive Dialer refinement of the above, will have the additional capability to detect the call progress, automatically. A Progressive Dialer locks an agent for a call and dials the numbers for the agent, until it gets a valid `Contact’. Will put the call through to agent if live `Contact’ is made.
Progressive Dialer Key Features :
• Real Time Monitoring & Status for : Running Campaigns, Agents, Stations, Dialer
• Multiple Campaign Dialing
• Lead Management
• Database Integrity for leads
• Campaign wise Call Disposition, Agents, Calls History Leads, etc.
Predictive Dialer is similar to a Progressive Dialer, but for the difference that the dialer will not lock an agent until a `contact’ is established. Predictive Dialer automatically determines the dialing pattern, based on a heuristic algorithm and dials out the calls, on its own.
Predictive Dialer :
• Intelligent Call Management
• Windows based
• Multiple pacing ratios for campaigns
• Answering machine / Fax machine detection
• Call transfer only on Human Voice Detection
• Dialing through CTI Application / Analog / Digital lines
• Do not Call List
• Control of pace of dialing
• Screen pop for agents PC
• Scheduled redial
• On demand / Continuous recording
• Local Call Monitoring and Remote monitoring
• Scheduled reporting
• Evaluation reports
• Integration with payment gateway
• Configurable number of dialing attempt
• Prefix Dialing
• Conference option
What Is A Preview Dialer?
Preview dialing is an effective automated dialing technique when the agent requires more control over the call process and may prioritize which contacts are to be made. Also, if the agent requires additional time prior to the call to read through notes or call history, this technique is useful because it lets the service representative manage contact preview time.
Preview Dialer :
• A preview dialer automatically presents the phone service agent with contact information prior to the phone system dialing the number.
• The agent has complete control over the dialing process and can inform the phone system if and when the call is to be placed.
• If the agent does not wish to proceed with the call, the phone system can present another contact for the agent to review.
Dialers is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed. A dialer automatically inserts and adapts the numbers depending on the pre-programmed data, allowing the user to subscribe to the service providers at his wish and feasibility.
Gaytes Dialer Solutions are integrated with switching systems ( EPABX or Server & ACD ) to monitor agent’s status and its activities. Optimize agent utilization and thus enhance Call center productivity.
Dialers is a contrivance that is linked to a telephone line to screen the dialed numbers and modify them to effortlessly provide services that otherwise require extensive access codes to be dialed. A dialer automatically inserts and adapts the numbers depending on the pre-programmed data, allowing the user to subscribe to the service providers at his wish and feasibility.
Gaytes Dialer Solutions are integrated with switching systems ( EPABX or Server & ACD ) to monitor agent’s status and its activities. Optimize agent utilization and thus enhance Call center productivity.
Gaytes Dialer Solutions :
• Auto Dialer - Phone system delivers a pre-recorded message to live answers and answering machines. If another call status is detected (busy, etc.), our phone systems can reschedule the call for a later time. Simple messages can be delivered or the call recipient can be presented with an IVR script that accepts touch phone responses.
The remaining auto dialer techniques are used in conjunction with call center phone agents. These agents are either local to the contact center or can be working from home or in remote locations.
• Preview Dialer - Phone agents view call information prior to the call being placed. The agent can decide not to initiate the call.
• Progressive Dialer - This dialing method passes the call information to the agent at the same time the number is being dialed by the phone dialer. The agent usually has a few seconds to view the call information, but cannot stop the call process.
• Predictive Dialer - This technique is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted by Human Voice Detection technique. This eliminates busy signals, answering machines, etc.
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